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Junior Associate, Client Experience (Digital)

Hong Kong SAR

OVERVIEW

Part of The Weber Shandwick Collective (TWSC), we’re the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world’s leading brands and businesses.

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We’re also PRWeek’s 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company’s Most Innovative Companies 2024.

OUR VALUES

CURIOSITY –We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

About the Role

The Junior Associate serves as the primary point of contact for day-to-day matters within our agency, connecting clients with internal teams and guiding projects through our workflow systems. They maintain smooth internal operations while building client relationships. This role requires good attention to detail, a solid understanding of basics, and reliable follow-through on all tasks. The ideal candidate combines careful organizational skills with the ability to develop professional relationships to provide consistent, quality service.

Key responsibilities:

Client Management

• Be able to develop a brief for creative execution or production based on a good understanding and interpretation of client’s needs
• Assist in providing relevant market information and other facts necessary to address briefs
• Coordinate with various internal departments to keep everyone involved in processes and on schedule
• Undertake the development necessary for each concept as briefed e.g. sourcing/contacting third parties/obtaining quotations/briefing internal and external facilities – normally under the supervision of senior account leaders
• Assist senior account leaders to execute, support, and monitor projects, to ensure smooth and flawless processes during projects
• Assist in composing, editing, and proofreading high-quality communications materials, including social media content, briefing documents, internal memos, client correspondence, etc.

Strategy

• Assist the analytics manager in preparing relevant materials, including market information, trends, and competitive information for the development of plans or strategies
• Consolidate all materials and information to help with project/business plans
• Collect market information, audience study/research to help with the project/business plans
• Content planning and social media platforms management for client campaigns

What You’ll Need To Succeed:

• 1-2 years of working experience in account service or client management
• Experience in social content planning and management would be highly preferred
• Knowledge of paid media is a plus
• Good interpersonal skills and strong responsibility
• Have excellent communication skills – verbal and written, both in Traditional Chinese and English
• Think critically and creatively, meaning the ability to think clearly and rationally, solve problems and develop new and useful possibilities
• Plan and execute multiple projects simultaneously in an organized fashion
• Work calmly and maintain good judgment in a fast-paced work environment
• An independent worker who works well on a team and can be proactive and a self-starter
• Collaborate with colleagues in different countries and appreciate cultural differences
• Understand how to drive conversations and online word-of-mouth
• Passionate about the digital world

It’s Great If You Have:

• Educational Background: Bachelor’s degree with a major in marketing, communications, advertisement, media, digital, public relations, etc.
• Experience in communications or related field, industry experience such as advertising or social media experience preferred
• Basic writing skills, strong presentation capabilities
• Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
• Advanced knowledge of working software (Word, Excel, PowerPoint, etc.)

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.